Order and Delivery FAQS

Deliveries are available straight to your front porch every Monday and Friday and typically arrive between 9:30-3:00pm.

Our delivery route is grouped by location and times are based on your area of town. We'll send you a reminder the day before your order arrives.

Order cut off times:

• Orders close at midnight on Friday evening for Monday afternoon delivery
• Orders close at midnight on Tuesday evening for Friday afternoon delivery
• Based on demand, we may sell out early and close orders before normal cut off times. We ask that you place your order early for guaranteed delivery
• Delivery days may occasionally change and we will notify you via Facebook & Instagram

Delivery Areas:

Delivery is free to the following!

Mountain Brook

English Village & Crestline

Forest Park, Highland & Avondale

Crestwood & Woodlawn

Eastlake & Irondale

Edgewood & Homewood(east of I-65)

Southside & Downtown

We request a minimum order of $30 pre-tax for delivery to additional areas including:

Hoover, Vestavia, West Homewood, Liberty Park and Leeds

$35 pretax minimum please for Pelham and Trussville

 

Other Things To Note:

Delivery instructions:

During checkout, please leave special delivery instructions in the order notes section if needed such as: gate codes, leave in a cooler, side porch, text on arrival etc. You can also email us at beehivebake@gmail.com with any instructions or questions.

Delivery Confirmation:

You'll receive an automatic confirmation email after placing your order. At the bottom of it you can find your selected delivery day and delivery address. Purchases made with Shopify pay will automatically select the next available day unless you change it during checkout.

Please note:

Please make sure to verify your delivery address and date on the confirmation email and let us know as soon as possible if we need to make any changes.

We cannot offer refunds or credits for misdeliveries to incorrectly provided addresses.

We will do our best to make sure your order is left in a safe place on your porch, but we highly recommend leaving a cooler or box for us to put your order in if there is no where outside your home that is protected from pests or exposure to bad weather or direct sun. 

 

Order Changes and Cancellations:

Unfortunately, we cannot guarantee delivery date or order changes less than 48 hours before your scheduled date. Any orders cancelled 48 hours or less of scheduled delivery date will receive a digital gift card credit equal to the original order total.

Refunds are not available for orders that have been delivered or goods received. If you do have a concern or question about your order, please reach out and we will do our best to make it right!